Other Crises

Power Outage | Riot / Civil Disturbance | Confrontational Persons | Chemical Spill | Shelter-in-Place Guidelines

Multiple Ways to Respond to a Crisis

This page provides general procedures for several kinds of crises: power failures, rioting or other civil unrest, controlling an unmanageable person(s), dealing with a chemical spill, and shelter-in-place situations.

Not every kind of crisis -- and certainly not every level of severity for each kind of crisis -- can be fully addressed. These are recommended guidelines only; always use your common sense for how to best manage a crisis situation.

Review the procedures outlined in the General Emergency section in addition to those outlined here.

Explosion

In the event of an explosion in a building, all persons should follow these procedures:

  • Immediately take cover under tables, desks, or other such objects that will provide protection against flying glass or debris.

  • After the effects of the explosion have subsided, immediately call 9-1-1.

  • Notify Public Safety (415.621.2395 in San Francisco or 510.385.1821 in Oakland) or Facilities (415.720.1170 in San Francisco or 510.594.3609 in Oakland). Important: When calling Public Safety or other direct emergency listing from a CCA campus phone, you must first dial “8” to access an off-campus line.

  • If necessary, activate the building’s alarm system.

  • Evacuate the immediate area of the explosion.

  • Seek and assist injured or disabled persons, or both, in evacuating the building.

  • Exit by way of the stairways, after they have been inspected for damage. Do not use elevators.

  • Once outside, move at least 150 feet away from the building. Keep roadways and walkways clear for emergency personnel and vehicles.

  • Wait for further instructions from emergency personnel. Do not reenter the building(s) until instructed to do so.

Power Outage

  • Have at least one flashlight kept ready to use in your office space.

  • Keep calm.

  • Turn off computer equipment and small appliances.

  • Contact the Facilities Department or Public Safety Office for further information.

Public Riot / Civil Disturbance

  • Immediately call 9-1-1

  • Notify Public Safety (415.621.2395 in San Francisco or 510.385.1821 in Oakland) or Facilities (415.720.1170 in San Francisco or 510.594.3609 in Oakland). (Important: When calling Public Safety or other direct emergency listing from a CCA campus phone, you must first dial “8” to access an off-campus line.)

  • Follow the instructions of senior management personnel. Employees will be notified when it is safe to leave the building.

  • Avoid the area of the disturbance. Avoid moving about or leaving the building.

  • Floor monitor should check to ensure all doors are closed and the blinds or drapes drawn.

  • Avoid windows.

  • Lock all entrance doors to offices or classrooms.

  • Public Safety staff will secure all perimeter gates and poles as well as exterior doors.

  • Public Safety staff will recall the elevators and lock them at the first floor if unauthorized persons enter the building.

Managing Confrontational or Harassing Persons

  • Don’t over-react. Be assertive, but not aggressive. Don't take the situation personally.

  • Speak in a clear, firm voice.

  • Maintain eye contact with the individual. This helps “ground” the person.

  • Assist coworkers who might be in a difficult situation. Page or phone them to diffuse a tense situation.

  • Next contact Public Safety Office on the campus where the incident has occurred: San Francisco 415.726.2061 or Oakland: 510.385.1821. (Important: When calling Public Safety or other direct emergency listing from a CCA campus phone, you must first dial “8” to access an off-campus line.)

  • Maintain space or a barrier (desk or counter) between you and the harasser. This person may feel challenged or threatened if he or she feels a personal space is being violated.

  • Don’t threaten or raise your voice. Avoid showing visible anger or fear. Never argue or engage in name-calling.

  • Limit your body movements -- keep arm and hand gestures calm and still. Don’t lie or give incorrect information.

  • Listen to the person. Don't interrupt. Respond only after the person has finished speaking.

Chemical Spills

  • If immediate hazard exists, immediately call 9-1-1 and evacuate the area.

  • Confine the spill.

  • Evacuate the immediate area and limit access.

  • Notify the nearest supervisor or manager.

If a person is contaminated by a chemical:

  • Take off contaminated clothing.

  • Immediately flush skin with cool water for 15-30 minutes.

  • Next contact Public Safety Office on the campus where the incident has occurred: San Francisco 415.726.2061 or Oakland: 510.385.1821. (Important: When calling Public Safety or other direct emergency listing from a CCA campus phone, you must first dial “8” to access an off-campus line.)

  • Assist with first aid.

Shelter-in-Place Guidelines

(Hazardous Materials / Toxic Spills)

If you are told to shelter-in-place:

  • Close all windows.

  • Turn off all fans, heating, and air-conditioning systems.

  • Go to an above-ground room with the fewest windows and doors.

  • If fumes are entering the room, wet some towels and jam them under the doors (between the bottom of the door and the floor). Tape around doors, windows, exhaust fans or vents. Use plastic garbage bags to cover outlets and heat registers.

  • If you are told danger of an explosion exists, close the window shades, blinds, or curtains. To avoid injury, stay away from the windows.

  • Stay in the room/office and listen to your floor monitor or your supervisor until you are told all is safe or you are told to evacuate.