In Case of Emergency: Dial 9-1-1
If you have an urgent medical situation and are unsure about your medical coverage, but you are well enough to make a phone call, please call your insurance company to find out your coverage information; otherwise you should go to the closest public hospital:
SF General (San Francisco)
Highland Hospital (Oakland)
Use WebAdvisor to Designate an Emergency Contact
You must complete CCA's Emergency Notification System form prior to orientation. This system tells us the best ways to contact you and tells us who we are authorized to contact in case of an emergency.
Once you have made your enrollment deposit, you can complete your emergency contact information via WebAdvisor.
Log into your WebAdvisor account and select Emergency Contacts in the User Account section.
Use the upper section to designate how you’d like to be contacted and to opt in to the notification system. Use the lower section to designate who the college should notify should you be involved in an emergency or crisis.
Student Health Insurance
CCA now uses an online insurance-waiver system. CCA no longer accepts paper waivers, and a student’s own health insurance must meet minimum-coverage requirements to qualify for an approved waiver.
In addition to reducing paper waste, this system ensures all students have adequate health insurance coverage -- coverage that is minimally comparable to the CCA Kaiser Permanente Health insurance plan.
CCA is recommending that you take the time to evaluate your own insurance, compared to CCA’s Kaiser Permanente Health insurance plan.
Per CCA policy, all students who are registered at 12 or more units per semester (9 units per term for all graduate students) are charged the insurance and are automatically enrolled in the CCA Kaiser Permanente Health insurance plan.
In order to waive the CCA Kaiser Permanente Health insurance, your personal insurance plan must meet the following minimum-coverage requirements:
- be owned, headquartered, and operated in the United States
- provides emergency care within 50 miles of CCA
- provides primary care services within 50 miles of CCA
- has inpatient and outpatient mental-health benefits
- offers unlimited prescription benefits
- offers full coverage for all preexisting conditions
The insurance plan of all international students must also meet the additional criteria listed below in order to be waived:
- covers repatriation of remains in the amount of $25,000 or greater
- covers medical evacuation expenses of the international student to that student's home country in the amount of $50,000 or greater
J-1 international students must also meet Department of State requirements in order to be waived. These additional criteria are listed below:
- plan deductible not to exceed $500 per accident or illness.
- if a copy of your insurance policy is requested, you must be able to provide a copy written in English showing benefit amounts in U.S. dollars.
You have two useful sources of information to help you compare your own health insurance to CCA’s Kaiser Permanente health insurance plan.
First, you can refer to your insurance company’s Evidence of Coverage booklet. The booklet is provided by your insurance company and describes all of your benefits and the limitations of those benefits.
You may also visit your carrier's website, or contact a representative with the insurance agency if you cannot locate such a document.
Please read and pay close attention to all emails and notices pertaining to the online insurance waiver.
See also the list of contacts for specific questions posted in the right-hand column of this page.
Health Insurance for New Students
Use your medical record number (MRN) to access Kaiser medical care. If you do not have your MRN, call Kaiser Member Services at 800.464.4000 and press option 4 to speak to Member Services in obtain it.
The automated system will ask you to enter your MRN or your social security number (SSN). CCA does not release your SSN to Kaiser, so wait to speak to a representative.
The representative may also ask for your SSN. Have the person verify you by providing your address and date of birth instead.
Once established, you can call to schedule an appointment using your MRN.
Update your address in WebAdvisor to reflect your current local CCA address, and then email your current local address to email@example.com. Your Kaiser member ID card will only be mailed to your local address.
Contact Suzanne Raffeld at firstname.lastname@example.org if Kaiser cannot locate you in their system.
Be sure to include the following information in your email:
Date of birth
Student ID number
Are you an international student?
Total number of credits assigned to you for fall 2015
CCA Offers Chiropractic Coverage
Chiropractic benefits have been added to the college's Kaiser Permanente student health plan and are administered by American Specialty Health Plans of California (ASH Plans).
Students who seek chiropractic care are required to see a chiropractor who is registered within Kaiser Permanente's network of approved chiropractors -- those who are approved by ASH Plans.
Although a physician referral is not required, Kaiser reviews the chiropractor's notes to determine the medical necessity of your treatments.
Accessing Chiropractic Care
First identify a nearby chiropractor who is approved by ASH Plans. You may do so online by visiting this link or calling 1.800.678.9133 (1.877.710.2746 TTY) weekdays from 5 a.m. to 6 p.m. (PT).
Next schedule an appointment with the chiropractic office nearest you. Pay the $15 copay at the time of your appointment.
The independent chiropractor bills Kaiser directly for the full cost of services provided. (Note: You are charged a $15 copay for each visit, with 20 visits being the maximum number of permissible visits each calendar year.)
Download or print the Kaiser Permanente chiropractic benefit sheet.
Important Health Plan Facts
All registered full-time CCA students are automatically insured by the college's student health care plan.
See the schedule »
Students have the right to waive health care coverage by submitting an online waiver application. Please see the Waiver FAQ for more information.
Students are encouraged to see what options are available on the insurance marketplace. Financial assistance may be available.
Students who prefer not to go through the marketplace can contact Wells Fargo Insurance Services at 888.717.1100 for more information about an individual plan.
For Kaiser Permanente Individuals and Family plans, please go to the Kaiser website or call 800.488.3590.
See also health insurance options for graduates.
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